Privacy Policy

SuperFriends Cleaning Collective

Last updated: January 6, 2025

SuperFriends Cleaning Collective (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, share, and secure your personal information when you visit our website or use our services.

By using our website or booking services through us, you consent to the practices described in this policy.

1. What Information We Collect

We collect information you voluntarily provide and data automatically collected through website usage:

Personal Information:

• Name, email address, phone number, service address, and billing address

• Cleaning preferences, appointment details, and notes related to services

Technical & Usage Data:

• IP address, browser type, device type, pages visited, cookies, and analytics

• This data helps improve our website and services

Payment Information:

• Processed securely via third-party payment providers — we do not store full payment details on our systems.

2. How We Use Personal Information

We use your personal information to:

• Provide, manage, and improve cleaning services

• Respond to your inquiries and service requests

• Process payments and send confirmations

• Communicate service updates and promotional offers (where you opt in)

• Maintain website functionality and analytics

3. Categories of Data Collected

Depending on your interactions, we may collect:

• Identifiers (name, address, email, phone)

• Online identifiers and usage data

• Service preferences and account history

4. Information Sharing & Third Parties

We may share your data:

• With service providers that help deliver services (e.g., payment processors, scheduling tools)

• To comply with laws or respond to legal requests

• With your consent or as necessary to perform services

We do not sell personal data to third parties. If applicable, Virginia consumers have the right to opt out of future data sales or targeted advertising. 

5. Consumer Rights (Virginia Residents)

Virginia law provides the following rights regarding your personal data (if the law applies to your business): 

Access: Confirm whether we are processing your personal data
Copy / Portability: Obtain a copy of your data in a portable format
Correction: Request updates to inaccurate personal data
Deletion: Request deletion of personal data collected
Opt-Out: Opt out of processing for targeted advertising or the sale of personal data
Appeal: Request an appeal if your request is denied

To exercise these rights, contact us through the information below and include your name and email.

6. Consent for Sensitive Data

If we ever collect sensitive personal data (e.g., health, precise geolocation), we will obtain your explicit consent before processing it. 

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to support essential features and analyze site performance. You can manage cookie preferences in your browser settings.

8. Data Security

We use reasonable administrative and technical safeguards to help protect personal data from unauthorized access, use, or disclosure. No method of transmission over the Internet is 100% secure.

9. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal data from them.

10. Changes to This Policy

We may update this policy at any time. We will post the revised policy with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise data rights, or want details about our data practices, please contact:

SuperFriends Cleaning Collective
sfcc@superfriendscleaningcollective.com
(757) 866- 2680